How we can help you?

Find all the information you need in our FAQs. If you need futher assistance feel free to contact us.
Find answers >

Getting into details

What is Alpha Capital One?
less icon
plus icon

Alpha Capital One is an on-line cryptocurrency Non-custodial advisory service, targeting the General market. It is our primary aim to enable our customers to easily, safely, and responsibly invest in cryptocurrencies, like Bitcoin and Altcoins. We support clients in setting up, allocating, diversifying, and monitoring their portfolio, while they maintain 100% ownership and control of their account and investment.

What are the advantages of using Alpha Capital One?
less icon
plus icon

No learning curve, extensive research, or administration to get in the crypto investment world. We take care of all the effort needed. Alpha Capital One offers full transparency and customers maintain 100% ownership of their account and money.

How is the portfolio built?
less icon
plus icon

The portfolio is built by combining the deposit amount, the risk level and the current market conditions to maximize customer return. At Alpha Capital One we believe simple is genius, this is why we keep your input easy and we do the hard work in the background.

When will i receive my Alpha Capital One portfolio?
less icon
plus icon

After you have deposited funds to your personally owned trading account, the portfolio allocation is completed based on your personal preferences. Once the portfolio is complete you'll be able to see it in your dashboard.

Settings

How can I send my money to make the investment?
less icon
plus icon

The deposit process is quick and hassle free. Simply login your account and navigate to the wallet page. Deposit can be made using cryptocurrencies like Bitcoin, Ethereum, BNB, Litecoin and USDT.

Can I make a recurrent deposit?
less icon
plus icon

Yes, you can add funds to your personal account anytime you like, and Alpha Capital One will automatically allocate them to your portfolio.

Pricing

What are Alpha Capital One’s fees?
less icon
plus icon

At Alpha Capital One we believe that full transparency brings trust, loyalty, and long-term engagement.

How will I pay for the services?
less icon
plus icon

You will only be charged for realized profits. Whenever your account hits 10% profit, we will automatically secure the profit amount, send you an invoice for 15% of the realized profit, and increase the baseline to calculate your next 10% profit.

Is there any additional fees?
less icon
plus icon

Not at all! At Alpha Capital One we understand how annoying is to have additional fees ruining your own investment. As a result, we have a strong company culture in providing full transparency to our customers upfront, so there will be no surprises.

Investing

What is the minimun can I invest?
less icon
plus icon

We want to give you the best trading experience. We highly recommend a minimum of investment based on the level of diversification of your portfolio. The diversification level defines the maximum number of different cryptocurrencies that you’d like to have in your portfolio (low diversification up to 5, medium diversification up to 10, high diversification up to 20). To make sure all buy/sell orders will go through based on the portfolio balance we recommend you to invest:

- A minimum of USD 100 for a low diversified portfolio
- A minimum of USD 2,500 for a medium diversified portfolio
- A minimum of USD 4,000 for a highly diversified portfolio

Can I withdraw my money anytime?
less icon
plus icon

Yes, you can. As per our value proposition, you have full ownership of your portfolio. So, you can withdraw money anytime you want, straight to your bank account. We will give you unlimited support, in case you need any help in doing so.

How to diversify my portfolio?
less icon
plus icon

The diversification level defines the maximum number of different cryptocurrencies that you’d like to have in your portfolio (low 5, medium 10, high 20). A higher number of different currencies means including smaller coins in terms of market cap, which generally is perceived as higher risk. We don’t provide financial advise, however considering past and recent market performance we believe ‘low’ is a good starting point.

Security

How is Alpha Capital One regulated?
less icon
plus icon

Alpha Capital One is not regulated as neither the company, nor its activities fall under any financial regulation requirement (e.g. AFM, DNB, wwft) as per Dutch and European law. Alpha Capital One thoroughly vets its partners and only works with major “top-10” exchanges. User funds remain on their personal exchange account and interactions between Alpha Capital One and user accounts are connected by means of customer owned API keys.

Are my data safe?
less icon
plus icon

Alpha Capital One is fully compliant with GDPR (General Data Protection Regulation), an EU regulation enforceable as of May 25, 2018. Alpha Capital One stores the minimum possible amount of user data necessary to deliver its services. Stored user data includes: name, date of birth, country of residence, email address, and exchange API keys (encrypted). User data will never be shared with any third party without explicit user consent. Users have the right for their user data to be forgotten, which can be requested over email.

What are the main security measures are in place?
less icon
plus icon

Security is critical for any internet-based application, especially when money is involved. As such, Alpha Capital One:
-has strict policies and procedures in place to keep Alpha Capital One and its customers safe.
-runs on Google Cloud, one of the largest and most trusted cloud providers, always up to date with the latest security standards.
-connects to customer accounts through API keys, for which permissions are carefully selected and limited to avoid damage even in the highly unlikely event of a security breach.
-uses a ​sha256​ algorithm to store important customer data securely, and key data is stored separately.
-handles customer payments through Stripe, one of the largest payment providers with the latest security measures in place (e.g anti-fraud)
-partners only with top-10 crypto exchanges such as Kraken, who maintain the latest security standards as well as thorough KYC/AML procedures.

contact icon

You didn’t find the answer for your issue?

Contact us